Communication Skills MCQs with Answers

• Communication is a non-stop ______.

(a) Paper
(b) process
(c) programme
(d) plan

Answer

• Proximity is fo be ensured in _______.

(a) Writings
(b) Face to Face Communication
(c) Telephone
(d) TV

Answer

• What is Verbal Communication?

(a) Talking to someone
(b) When someone is talking and someone else is listening
(c) When more than one person is talking
(d) Using verbal noises to show you are listening like “uh huh”
(e) All the above

Answer

• Message is any signal that triggers the response of a _______.

(a) receiver
(b) driver
(c) sender
(d) cleaner

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• Your ability to covey the message is ______.

(a) Encoding
(b) Decoding
(c) Channel
(d) Medium

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• Accuracy of information depends on ______.

(a) Encoding
(b) Decoding
(c) Source
(d) Medium

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• Anyone caring for the balanced result of communication is _____.

(a) Encoder
(b) Decoder
(c) Source
(d) Win-Win Negotiator

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• Telephone is _______.

(a) Encoder
(b) Decoder
(c) Channel
(d) Win-Win Negotiator

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• Other channels can be _______.

(a) Reports, e mails, letters
(b) Decoder, Encoder, Source
(c) Channel
(d) Win-Win Negotiator

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• Good quality of verbal communication is:

(a) Use of Body language
(b) Telephone numbers
(c) It adds to the material
(d) lt resolves the issue

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• Bad quality of verbal communication is

(a) Use of Body language
(b) Material is forgotten
(c) lt adds to the material
(d) It resolves the issue

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• Good quality of written communication is:

(a) Use of Body language
(b) Documentary Proof
(c) It adds to the material
(d) It resolves the issue

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• Bad quality of wriffen communication is:

(a) Absence of expressions
(b) Documentary Proof
(c) If adds fo the material
(d) It resolves the issue

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• Written communication normally is more ______ than verbal:

(a) Formal
(b) Informal
(c) Complaining
(d) Problematic

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• Ego results in _____.

(a) Physical Barrier
(b) Psychological Barier
(c) Technical Barrier
(d) Semantic Barrier

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• If someone has a trouble speaking, for example had a stroke, what
  should you do?

(a) GUess what they are trying tO say
(b) Give them paper so they can write it down
(c) Teach them sign language
(d) Allow them time to answer
(e) Use other forms of communication

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• Psychological barriers are related to?

(a) Language
(b) Vocabulary
(c) Words
(d) Meanings
(E) None of the above

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• Semantic Bariers are related to?

(a) Language
(b) Vocabulary
(c) Words
(d) Meanings
(E) All of the above

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• Which of these is a communication skill?

(a) falking at the same fime as someone else
(b) listening to what people say
(c) putting your fingers in your ears

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• _____ refers to all these factors that disrupt the communication.

(a) nonsense
(b) noise
(c) nowhere
(d) nobody

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• What is communication without words?

(a) There is no communication without words
(b) Non-verbal communication
(c) Telepathy
(d) Sign language
(e) Gestures

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• Communication is a part of ______ skills.

(a) Soft
(b) hard
(c) rough
(d) shot

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• Which of fhe following is NOT a form of non-verbal communication?

(a) Body language
(b) Tone of voice
(c) Written communication
(d) Faciol expressions
(e) Telepathy

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• Which of these is not a communication skill?

(a) running
(b) texting
(c) chatting to people

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• What are the two parts fo communication?

(a) There only needs to be one part, when someone says something
(b) When someone says something, and the other person has understood
(c) When someone says something, and the other person has replie
(d) When someone says something while using non-verbal communication
(e) There is four parts fo communication

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• The ________ is the person who transmits the message.

(a) Receiver
(b) driver
(c) sender
(d) cleaner

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• What is NOT a good listening?

(a) Listening with eye contact
(b) Listening and then parroting back (like a parot)
(c) Listening with full care

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• What body language shows you are listening?

(a) turning away from the speaker
(b) nodding and making eye contact
(c) looking out of the window

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• What needs to be complete for there to have been effective communication?

(a) The persons sentence
(b) The documentation
(c) Both the sending and receiving of the message
(d) Ihe fask fhat was asked of the person
(e) An agreement

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• ______ is the person who notices and decodes and attaches
  some meaning to a message.

(a) Receiver
(b) driver
(c) sender
(d) cleaner

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• Which of these is a communication skill?

(a) checking the weather forecast
(b) checking the time
(c) checking that you’ve understood someone

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• When you are talking directly to a person and you can see them, this is
  called what?

(a) Verbal contact
(b) Face to face communication
(c) Talking
(d) Interaction
(e) Body language

Answer

• Message is any signal that friggers the response of a _____.

(a) Receiver
(b) driver
(c)sender
(D cleaner

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• Taking care of proper distance between speaker and listener is _______.

(a) Barrier
(b) Channel
(c) Proximity
(d) cleaner

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• If you want to complain, what’s the best way to behave?

(a) stay calm but stick to your point
(b) get very angry
(c) getready to cry

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• The response to a sender’s message is called _________.

(a) Food bank
(b) feedback
(c) food
(d) back

Answer

• When speaking on the phone, what type of communication is being
  Used

(a) Verbal and tone of voice
(b) Verbal and body language
(c) Verbal
(d) Nonverbal communication
(e) Face to face

Answer

• If you hear an announcement at the railway station what information is
  likely to be announced?

(a) who the station manager is
< (b) where to get a coffee
< (c) the next frain departure

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• If you have a discussion with a friend about politics. You don’t agree
  with them. What should you do?

(a) change the subject or both agree on something neutral
(b) say what you believe
(c) get angry with your friend

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• _______ context refers to the similarity of backgrounds between the
  sender and the receiver.

(a) Physical
(b) social
(c) chronological
(d) cultural

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• When speaking on the phone, you need fo ensure you do not do
  what?

(a) Break communication law
(b) Break felephone contracts
(c) Breach confidentiality
(d) Hang up on someone
(e) Speak any language other than English

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• How would you communicate with a child’s teacher?

(a) send a text
(b) visit their house
(c) send a postcard
(d) phone the school

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• _____ refers to all these factors that disrupt the communication.

(a) Nonsense
(b) noise
(c) nowhere
(d) nobod

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• How would you communicate with your neighbour?

(a) send a text
(b) go to their house
(c) senda postcard
(d) phone them

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• How can a person corectly communicate?

(a) Speaking
(b) Text message
(c) Email
(d) Phone
(e) All of the above

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• Environmental barriers are the same as noise.

(a) Physiological
(b) psychological
(c) physical
(d) sociological

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• What should never be discUssed on social media?

(a) Workplace politics
(b) Clients in the facility
(c) How you feel about management
(d) How much you dislike your job
(e) All of the above

Answer

• Our dress code is an example of __________communication.

(a) Verbal
(b) nonverbal
(c) written
(d) spoken

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• How much of language is made up of non-verbal communication?

(a) 10%
(b) 38%
(c) 52%
(d) 709%
(e) More than 70%

Answer

• Communication streengthens _______ & ________ relationship is an organization.

(a) employer-father
(b) employer- employer
(c) mother-employer
(d) mother-child

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• What is the term used to describe the emotion or feeling in your
  voice?

(a) Affect
(b) Verbal communicafion
(c) Tone
(d) Sarcasm
(e) Sentiment

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• _______ communication includes tone of voice body language, facial expressions etc.

(a) Nonverbal
(b) verbal
(c) letter
(d) notice

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• Using your whole body to communicate is called what?

(a) Miming
(b) Body language
(c) Sign language
(d) Exuberant communication
(e) Full communication

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• When there is similarity of background between the sender and the
  receives such as age, language nafionality, religion, gender then this is
  called ______ context.

(a) social
(b) cultural
(c) physical
(d) dynamic

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• lf your cross your arms when falking fo someone you are doing whate

(a) Being very rude
(b) Putting your body in a closed position
(c) Putting your body in an open position
(d) Putting your body in a defensive posifion
(e) Showing that you are really listening

Answer

• Leffer, e-mail felephone are examples of _______.

(a) message
(b) feedback
(c) channel
(d) encoding

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• Waving is what type of communication?

(a) Gestures
(b) Body language
(c) Sign language
(d) Body position
(e) Tactile signing

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• Understanding _____ diferent parts of speech forms the base of leaning grammar

(a) Five
(b) Eight
(c) Six
(d) Seven

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• Facial expressions are a part of what?

(a) Gestures
(b) Sign language
(c) Body language
(d) Verbal communicafion
(e) Non-effective communication

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• A _____ way be defined as the name of a person place or thing?

(a) Verb
(b) Noun
(c) Pronoun
(d) Adverb

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• When writing a formal letter, what do you need to begin with?

(a) Date
(b) Greeting
(c) Address
(d) Subject header
(e) Signature

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• Proper nouns always begin with ____ letters.

(a) Running
(b) Capital
(c) Small
(d) Numerical

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• ______ nouns require capitalization only if they start the
  sentence or are part of a title

(a) Common
(b) Proper
(c) Abstract
(d) Collective

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• When writing a letter, what do you NOT have to help you get your
  message across?

(a) Spell check
(b) Emoji’s
(c) Body language
(d) Eadit function
(e) Facial expressions

Answer

• Once the message is encoded in a desired format it is fransferred
  through a medium called ____.

(a) Channel
(b) Medium
(c) Media
(d) Way

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• Notes should be written in what colour?

(a) Blue or Black
(b) Bluee
(c) Black
(d) Red
(e) Any colour is fine

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• The nouns which cannot be felt, seen or heard are called _____.

(a) Common
(b) Proper
(c) Abstract
(d) Collective

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• What is sign language?

(a) Using your hands to make gestures that form words
(b) Another name for lip reading
(c) Written signs
(d) Using a series of tapping to create words
(e) Using facial gestures as a code

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• The information which is transferred to the receiver has to be
  interpreted this process is called _____.

(a) Encoding
(b) Decoding
(c) Opening
(d) Closing

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• All communication events have a _______.

(a) Resource
(b) Source
(c) Start
(d) End

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• When using sign language, it is important to remember what?

(a) To only use your left hand
(b) The signs vary from country to country
(c) To only use your right hand
(d) To show no emofion on your face
(e) Sign language should only be used in emergencies

Answer

• The message may be misinterpreted because of _______.

(a) Barriers
(b) Distortions
(c) Distractions
(d) Noise

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• What is listening well called?

(a) Correct listeningg
(b) Passive listening
(c) Active listening
(d) Total listening
(e) Complete listening

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• In oral communication there is a possibility of immediate ______.

(a) Reaction
(b) Response
(c) Refection
(d) Reset

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• Active listening involves listening and ________.

(a) Action
(b) Responding
(c) Agreeing
(d) Being active
(e) Caring

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• How can you check you have understood what the person is saying?

(a) Ask a few more questions
(b) Use paraphrasing
(c) Repeat back word for word
(d) You will know if you don’t do what is required corectly
(e) Get them to repeat what they have said

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• What is the difference between reflecting and paraphrasing?

(a) Reflecting goes on to check how the person is feeling, not just checking you understand
(b) Paraphrasing goes on to check how the person is feeling, not just checking you understand
(c) Reflecting is when you repeat back word for word while paraphrasing means you change it slightly
(d) Paraphrasing is when you repeat back word for word while reflecfing means yoU change is slightly
(e) They mean the same thing

Answer

• Which of the following is NOT an aspect of being able fo speak professionally?

(a) Polite fone of voice
(b) Using more formal language
(c) Open body language
(d) Removing slang words
(e) Using technical language

Answer

• For anyone that has trouble with communication, you need to ensure.what?

(a) You have an interpreter
(b) You have paper and pen to write for them
(c) You make extra time for their cares
(d) You speak slowly and clearly
(e) You only use simple words

Answer

• When working with someone who has frOuble speaking, it is helpful to do what?

(a) Guess what they are trying to say
(b) Speak for them
(c) Give them more time to speak
(d) Teach them another form of communication
(e) All of fthe above

Answer

(a) Face to Face or on the phone
(b) Face to Face only
(c) To a board or panel of people
(d) At meetings
(e) All reports should be written

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• What is emphatic listening?

(a) Listening by paying attention and emphasis
(b) Listening for gist
(c) Listening for detail
(d) Global listening
(e) Discrete listening

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• What is global listening?

(a) Listening by paying attention and emphasis
(b) Listening for gist
(c) Listening for detail
(e) Discrete listening

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• What is discrete listening?

(a) Listening by paying attention and emphasis
(b) Listening for gist
(c) Listening for detail
(e) Global listening

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• We focus on distinct sounds in?

(a) Listening by paying attention and emphasis
(b) Listening for gist
(c) Discrete listening
(e) Global listening

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• We can remove communication barriers by?

(a) Creating more barriers
(b) Lessons and practice
(c) Practice and motivations
(e) Global and discrete listening

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• Semantic barier occurs in _______ and _____ communication?

(a) Non-verbal and written
(b) Verbal and written
(c) verbal and spoken
(e) Just written communication

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• The success of communication depends on ___________.

(a) Feedback
(b) Verbal Communication
(c) Written Communication
(e) Just written communication

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• What is Communication?

(a) Dynamic process
(b) Lateral process
(c) One way process
(d) Useless process

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• The word Communication is derived from

(a) Arabic word
(b) Latin word
(c) German word
(d) French word

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• How many types of Communication are there?

(a) 1
(b) 2
(c) 3
(d) 4

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• How many muscles we’ve in Our body?

(a) 430
(b) 530
(c) 630
(d) 730

Answer

• Which muscles are the busiest muscle in our body?

(a) Eye muscle
(b) Neck muscle
(c) Hand muscle
(d) Foot muscle

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• Semantic barriers are also Known as:

(a) Class barriers
(b) Social barriers
(c) Language barriers
(d) Cultural barriers

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• Anything which prevents us receiving or
  understanding the messages is called:

(a) Communication barriers
(b) Communication process
(c) Communication types
(d) Communication

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• Lack of feed back/ lack of formality is:

(a) Communication barrier
(b) Encoder
(c) Decoder
(d) Way out

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• _____ plays vital role in Communication.

(a) Dress
(b) Vocabulary
(c) Hair style
(d) Skin

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• Physical barrier refers to:

(a) Distance
(b) Formality
(c) Feed back
(d) None

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• If reporting speech is in the present or in future tense,
  then there will be in ______ reported speech’s tense.

(a) Change
(b) no change
(C) conversion
(d) no conversion

Answer

• He will say, “I am very busy”. (Change Narration)

(a) He will tell that he was very busy.
(b) He will say that he is very busy
(c) He will say that he has very busy.
(d) He will ask if he is very busy.

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• If reporting verb is in the Past Tense, then all Present
  tenses of the direct are changed into the _________.

(a) Future tense
(b) Past tense
(c) Conditional tense
(d) Remains same

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• The teacher said, “T have given you the assignment.”
  (Change narration)

(a) The teacher said that he had been given you the assignment.
(b) The teacher said that he have given you the assignment.
(c) The teacher said that he had given you the assignment.

Answer

• You told us that we had not helped you.

(a) You told to us, “You did not help us.”
(b) You say to us, “We have not helped you.”
(c) You asked to us, “You do not help me”
(d) You said to us, “You did not help me.”

Answer

• She said that she had been sleeping.

(a) She said, “She has been sleeping”
(b) She said,”I have been sleeping”
(c) She said, “She was sleeping.
(d) She said, “She had been sleeping”

Answer

• The doctor said that you would be recover soon.

(a) The doctor told thatI shall be recover soon.
(b) The doctor said that I would be recover soon.
(c) The doctor said that I should be recover soon.
(d) “Engish is easy to learn,” she said.

Answer

• English is easy to learn,” she said.

(a) She said that English is easy to learn.
(b) She says that English was easy to learn.
(c) She tells that English has easy to learn.
(d) She told that English will easy to learn.

Answer

• Verbs in the Past Continuous, Past perfect and Conditional undergo.

(a) Tense remains same
(b) Change with correspondıng tense.
(c) no tense change.
(d) Both a & c.

Answer

• The verb used to and the modals would, should,
  could and might do not change in the ___________.

(a) Reporting verb
(b) Reported speech
(c) Reporting speech
(d) Both b & c

Answer

• Systematic ,well organized document which
  defines and analyses a subject or problem is called _____.

(a) Story
(b) Letter
(c) Report writing
(d) Document

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• Types of report __________.

(a) Internal & external
(b) Routine & special
(c) Both a and b
(d) None of these

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• A newspaper report is written in _________.

(a) Diagonal
(b) Column
(c) Vertical
(d) None of the above

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• In a newspaper report the most important
  details are written in the __________.

(a) Body of the text
(b) End of the report
(c) At the top
(d) None of the above

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• Types of news paper reports ________.

(a) National newspaper & local newspaper
(b) African and Indian news paper
(c) Pakistani newspaper & china newspaper
(d) None of the above

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• Direct: he said to me, “May you live long”
  Indirect : ________________.

(a) He wished that I might live long
(b) He said that I might live long
(c) He asked that T might live long
(d) He craved that I might live long

Answer

• ‘Direct : he said , “how beautiful the place is!”
  Indirect : ________________.

(a) He exclaimed with joy that it was a very beautiful place
(b) He exclaimed with joy that it was a very beauiful s not place
(c) He exchimed with joy that it was a_beautiful place
(d) He exclaimed with joy that it was not a very beautiful place

Answer

• Direct : I said, “take your seat”
  Indirect : ________________.

(a) l asked him to take his seat
(b) i advised him to take his seat
(c) Lordered him to take his seat
(d) None of the above

Answer

• Direct : Sana said , “Alas! His father died .”
  Indirect : ________________.

(a) Sana exclaimed with sorrow that his father had died
(b) Sana explained with sorrow that his father had died
(c) Sana asked with sorrow that his father had died
(d) None of the above

Answer

• Direct : Seema said to me , “May God bless you”
  Indirect : ________________.

(a) Seema prayed that that God might bless me with children
(b) Seema said that that God might bless me with children
(c) Seema thanked that that God might bless me with children
(d) None of the above

Answer

• It is paying conscious attention to what is being
  said

(a) Listening
(b) Speaking
(c) Reading
(d) Writing

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• As a student gets older, he requires to draw on
  a wide range of ______ to meet their needs

(a) Skills
(b) Difficulties
(c) competencies
(d) Jobs

Answer

• If we are dealing with a frustrated individual,
  who worn’t be able to think cleatly until they have ______ everything.

(a) deteriorate
(b) Dissuade
(c) Off loaded
(d) Discharge

Answer

• We should not interrupt with _______ advice.

(a) Unsolicited
(b) Requested
(c) Offensive
(d) Desired

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• If someone is coming to you for
  sharing/ catharsis you should give proper _______.

(a) Attention
(b) Observation
(c) Ostentation
(d) respect

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• We all view the world with our own ______.

(a) Pretext
(b) Conjecture
(c) Eyes
(d) Experience

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• We should not use arm-chair psychology |
  because it is ________.

(a) Biased
(b) Unbiased
(c) Benefical
(d) Dangerous

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• Arm-chair psychology means ___________.

(a) Nostalgia
(b) Background schema of knowledge
(c) Future Prediction
(d) Observation of one’s own mental processes

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• _______ is also used as an activity to
  develop listening

(a) Quiz
(b) Dictation
(c) Reading in chunks
(d) Previewing

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• Don’t project your own _______ onto someone else during effective
  listening.

(a) Feelings
(b) Responsibilities
(c) Passions
(d) Rules

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• Short story was popular genre during:

(a) Modern Times
(b) Ancient Times
(c) A & B
(d) None

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• The first element of short story:

(a) Exposition
(b) Resolution
(c) Title
(d) Plot

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• Plot is:

(a) Events that make a story
(b) Solution to the problem
(c) Setting & Character
(d) None

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• The end of story is:

(a) Falling Action
(b) Resolution
(c) Inciting Incident
(d) Rising Action

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• The time and place & when and where the story takes place is:

(a) Setting
(b) Plot
(c) Symbolism
(d) None

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• What is another name for introduction in short story?

(a) Evolution
(b) Resolution
(c) Exposition
(d) None

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• Which point of view uses pronouns such as i & we?

(a) Second Person
(b) Third Person
(c) First Person
(d) A & B

Answer

• Purpose of reading short stories:

(a) Cultural Enhancement
(b) Decrease Knowledge
(c) A & B
(d) None

Answer