Communication Skills MCQs

 

Communication Skills MCQs

In this Post you can read about Communication Skills MCQs.

Communication Skills MCQs

  • The word communication is derived from communis (Latin) which means:

a) Common
b) message
c) community
d) oral speech

a) Common

  • Exchange of ideas between two or more persons is:

a) Understanding
b) Telling
c) communication
d) speaking

c) communication

  • Effective Communication is considered as a kind of __________ Skill:

a) Hard
b) Soft
c) Rough
d) Short

b) Soft

  • Usually it said that Communication is a non stop _______.

a) Plan
b) Program
c) Programming
d) Process

d) Process

  • Effective communication is essentially a:

a) one-way process
b) both a one-way and a two-way process
c) two-way process
d) three-way process

b) both a one-way and a two-way process

  • In communication, the language is :

a) The verbal code
b) Intrapersonal
c) The symbolic code
d) The non-verbal code

a) The verbal code

  • Communication usually experiences difficulty in ensuring that the
    message is:

a) conveyed precisely, understood correctly and as desired
b) conveyed precisely
c) understood correctly
d) acted upon promptly and as desired

a) conveyed precisely, understood correctly and as desired

  • The two broad areas of communication are:

a) Oral and written communication
b) Verbal and written communication
c) Verbal and non-verbal communication
d) Oral and non-verbal communication

c) Verbal and non-verbal communication

  • The __________ Is the person who transmits the message.

a) Sender
b) Receiver
c) Decoder
d) Driver

a) Sender

  • _____ is the person who decodes and interprets the message.

a) Sender
b) Receiver
c) Channel
d) Source

b) Receiver

  • The response to a sender’s message is called ______.

a) Feedback
b) Encoding
c) Decoding
d) Receiving

a) Feedback

  • ______ Context refers to the similarity of backgrounds between the
    sender and the receiver.

a) Physical
b) Social
c) Cultural
d) Chronological

c) Cultural

  • Smooth _______- Strengthens all the activities of an organization.

a) Transportation
b) Communication
c) Miscommunication
d) Telecommunication

b) Communication

  • What is the purpose of communication?

a) Inform (tell someone about something)
b) Influence (get someone to do something you want)
c) Share thoughts, ideas, feelings
d) All of the above

d) All of the above

  • Smooth …………………….. Strengthens all the activities of an organization.

a) Transportation
b) Communication
c) Miscommunication

b) Communication

  • Letters, emails and telephone etc. are related to:

a) Message
b) Channel
c) Feedback
d) Encoding

b) Channel

  • Why do we send emails?

a) To reach on time
b) To share documents and files
c) To talk to each other
d) To meet each other

b) To share documents and files

  • Which of these is a communication skill?

a) talking clearly
b) chewing gum
c) looking bored

a) talking clearly

  • Which of the following indicates the correct sequence of the elements
    of communication in the communication process?

a) Sender, Receiver, Channel, Message, Feedback
b) Receiver, Feedback, Sender, Message, Channel
c) Sender, Channel, Message, feedback, Receiver
d) Sender, Message, Channel, Receiver, Feedback

d) Sender, Message, Channel, Receiver, Feedback

  • Which of these is an effective communication skill?

a) talking at the same time as someone else
b) listening to what people say
c) putting your fingers in your ears

b) listening to what people say

  • Which of these is not a communication skill?

a) running
b) texting
c) chatting to people

a) running

  • Which of these is not a communication skill?

a) laughing
b) swimming
c) asking questions

b) swimming

  • Someone is telling you about an accident they’ve had.How would you
    react?

a) look pleased
b) look behind you
c) look concerned

c) look concerned

  • Which of these is a communication skill?

a) checking the weather forecast
b) checking the time
c) checking that you’ve understood someone

c) checking that you’ve understood someone

  • If you dont agree with someone else, what would you say?

a) You are wrong.
b) yes, but I dont agree.
c) Stop talking lying.

b) yes, but I dont agree.

  • According to Hoben __________ is the verbal interchange of thought or
    idea?

a) Concept
b) Writing skills
c) Communication
d) Oral Skills

c) Communication

  • Which of these factors is not required for communication growth?

a) Growth in size of organisations
b) Negative atmosphere
c) Globalisation
d) Public relations

b) Negative atmosphere

  • The mode of communication that involves a single source transmitting
    information to a large number of receivers simultaneously, is called:

a) Group Communication
b) Mass Communication
c) Intrapersonal Communication
d) Interpersonal Communication

b) Mass Communication

 

  • Which of the following combination is /are example/s of written
    communication?

a) Letters and voicemail
b) Reports and email
c) Circulars and voicemail
d) All the above.

b) Reports and email

  • Orders and directives are the example of:

a) Downward communication
b) Upward communication
c) Diagonal communication
d) Horizontal communication

a) Downward communication

  • Globalization, growth of trade unions, public relations and a
    positive atmosphere are some of the factors that enable ____________.

a) Good friendships
b) Happiness
c) Isolation from society
d) Communication growth

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d) Communication growth

  • For effective communication, which of these commandments should not
    be followed?

a) Objective of communication
b) Inadequate medium
c) Clarity
d) Adequate medium

b) Inadequate medium

  • Audio Visual communication combines:

a) Auditory only
b) Visual only
c) Both auditory & visual
d) Written

c) Both auditory & visual

  • Communication problems otherwise known as:

a) Enquire
b) Barriers
c) Encoding
d) Decoding

b) Barriers

  • Interaction inside the classroom should generate:

a) Argument
b) Information
c) Ideas
d) Controversy

c) Ideas

  • The best method of teaching is to:

a) impart information
b) ask students to read books
c) suggest good reference material
d) initiate a discussion and participate in it

d) initiate a discussion and participate in it

  • _______ communication flows from a superior to a subordinate.

a) Upward
b) Downward
c) Diagonal
d) Lateral

b) Downward

  • Which of these moves from the grass root level?

a) Downward communication
b) Diagonal communication
c) Upward communication
d) Lateral communication

c) Upward communication

  • Which of these is the external sounds present in the channels of
    communication?

a) Noise
b) Semantic problems
c) Cultural barriers
d) Over communication

a) Noise

  • Which of these should not be avoided for effective communication?

a) Noise
b) Planning
c) Semantic problems
d) Wrong assumptions

b) Planning

  • In which of these problems, is the actual message lost in the
    abundance of transmitted information?

a) Selecting perception
b) Over communication
c) Under communication
d) Filtering

b) Over communication

  • _______ means to impart understanding of the message.

a) Encoding
b) Receiver
c) Decoding
d) Feedback

c) Decoding

  • When is the communication process complete?

a) When the sender transmits the message.
b) When the message enters the channel.
c) When the message leaves the channel.
d) When the receiver understands the message.

d) When the receiver understands the message.

  • ______ is the first enemy of communication.

a) Noise
b) Clarity
c) Politeness
d) Completeness

a) Noise

  • Which of these must be avoided for effective communication?

a) Sharing of activity
b) Listening
c) Ambiguity
d) Politeness

c) Ambiguity

  • When you e-mail, fax, talk on the phone and participate in electronic
    chat rooms, you are engaging in __________.

a) mediated human communication
b) mediated impersonal communication
c) mediated intrapersonal communication
d) mediated interpersonal communication

d) mediated interpersonal communication

  • The key reason that mediated communication cannot match the quality of
    face-to-face communication is because:

a) people change their personalities when they communicate by phone etc

b) the number of emoticons is still too low to be effective
c) in mediated communication, there is a reduced level of non-verbal
cues
d) people always lie when communication is mediated

c) in mediated communication, there is a reduced level of non-verbal
cues

  • Becoming effective in interpersonal communication:

a) will build better relationships, but will not solve all of your
interpersonal problems
b) will guarantee that you will always have great relationships with
others
c) will solve all of your interpersonal problems
d) will eliminate stress and conflict in your relationships with others

a) will build better relationships, but will not solve all of your
interpersonal problems

  • Which one of the following is not a part of electronic media?

a) Radio
b) television
c) movie
d) letter

d) letter

  • Which one of the following is a mass medium of communication?

a) Television
b) Radio
c) Newspaper
d) All of the above

d) All of the above

  • The eye is capable of processing 500-million bits of information per
    second, however the brain can only compute about _____________ bits of
    information per second.

a) 400
b) 500
c) 600
d) 650

b) 500

  • Specialized vocabulary is known as:

a) literary terms
b) Jargon
c) Slang words
d) Biased language

b) Jargon

  • Noise refers to all those factors which ______ the process of
    communication.

a) Smooth
b) Disrupt
c) Receive
d) rectify

b) Disrupt

  • How much of language is made up of non-verbal communication?

a) 38%
b) 52%
c) 76%
d) 93%

d) 93%

  • Our dress code is an example of ______ Communication.

a) Verbal
b) Non verbal
c) Oral
d) Written

b) Non verbal

  • Which mode of Communication includes tone of voice, body language and
    facial expressions etc.

a) Verbal
b) Non verbal
c) Oral
d) written

b) Non verbal

  • When there is a similarity of background between the sender and the
    receiver such as age, language, nationality, religion, gender then this
    is called ______ context.

a) Social
b) Physical
a) Non-Verbal Message
d) Dynamic

a) Non-Verbal Message

  • Gestural communication is a ______.

a) Non-Verbal Message.
b) Direct conversation.
c) oral communication
d) Written.

a) Non-Verbal Message

  • Kinesics is ______.

a) the study of human movement and gestures
b) the study of the human use of space
c) the study of human facial expression
d) the study of the human use of time

a) the study of human movement and gestures

  • What is sign language?

a) Using your hands to make gestures that form words
b) Written signs
c) Using a series of tapping to create words
d) Using facial gestures as a code

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a) Using your hands to make gestures that form words

  • When using sign language, it is important to remember what?

a) To only use your left hand
b) The signs vary from country to country
c) To only use your right hand
d) To show no emotion on your face

b) The signs vary from country to country

  • Which body language shows you are listening?

a) turning away from the speaker
b) nodding and making eye contact
c) looking out of the window

b) nodding and making eye contact

  • ________ refers to mental disturbances:

a) Coherence
b) Notion
c) Distraction
d) Psychological noise

d) Psychological noise

  • The study of gestures and body postures for their impact on
    communication is known as___

a) Kinesics
b) proximics
c) semantics
d) Paralanguage

a) Kinesics

  • Which of these is not an appropriate non-verbal communication at work?

a) Putting arm around a coworker’s shoulder
b) Shaking hands firmly
c) Looking at the speaker with a smile
d) Standing with an upright posture

a) Putting arm around a coworker’s shoulder

  • The grapevine communication refers to :

a) Formal communication
b) informal Communication
c) Written communication
d) oral communication

b) informal Communication

  • Gossip and rumor are part of ________ communication.

a) Formal.
b) Informal.
c) Horizontal.
d) Vertical.

b) Informal

  • The distribution of routine information takes place
    through:

a) Downward communication
b) upward communication
c) Horizontal communication
d) external communication

a) Downward communication

  • Communication between HR manager and salesman is
    an example of:

a) Horizontal communication
b) Lateral communication
c) Diagonal communication
d) Vertical communication

d) Vertical communication

  • Diagonal communication is also known as:

a) Cross ward communication
b) Horizontal communication
c) Vertical communication
d) Any of the above

a) Cross ward communication

  • Communication between HR manager and Finance manager is an example of:

a) Downward communication
b) Upward communication
c) Diagonal communication
d) Horizontal communication

c) Diagonal communication

  • Downward communication and Upward communication
    are :

a) Vertical communication
b) Horizontal communication
c) Diagonal communication
d) None of these

a) Vertical communication

  • Placement of purchase order to supplier of material is _______
    communication.

a) Vertical communication
b) Horizontal communication
c) Internal communication
d) External communication

d) External communication

  • Receiving a sales order is an example of:

a) Vertical communication
b) Horizontal communication
c) Internal communication
d) External communication

d) External communication

  • Downward communication flows from people at higher levels to those at
    lower levels in an organization. Primary function of downward
    communication is to provide:

a) organizational policies and procedures
b) feedback about employees’ performance
c) organizational goals and objectives
d) all of the above

d) all of the above

  • Which of the following is most perishable?

a) Book
b) magazine
c) Newspaper
d) all of the above

d) all of the above

  • The study of touch for their impact on communication is
    known as:

a) Kinesics
b) proximics
c) Haptics
d) none of the above

c) Haptics

  • Internal and external factors that affect messages
    received by the students in the class are referred as:

a) response
b) feedback
c) channel
d) noise

d) noise

  • Vocabulary, grammar, style and tense are the major components of ____
    communication:

a) oral
b) written
c) verbal
d) non verbal

b) written

  • What can be the channel for transmission of
    communication within an organization?

a) Memo
b) reports
c) Bulletins
d) all the above

d) all the above

  • The following is/are the non verbal features of communication:

a) Facial
b) gestures
c) Posture
d) all the above

d) all the above

  • Non-verbal communication does not involve:

a) Space
b) silence
c) words
d) gestures

c) words

  • Positive gestures are body signals that make you look:

a) Nervous
b) arrogant
c) hurtful
d) relaxed

d) relaxed

  • Between a husband and a wife, the closest zone of personal space
    possible is:

a) Intimate
b) friendly
c) social
d) None

a) Intimate

  • What is the term used to describe the emotion or feeling in your
    voice?

a) Verbal communication
b) Tone
c) Sarcasm
d) Sentiment

b) Tone

  • Using your whole body to communicate is called what?

a) verbal language
b) Body language
c) Sign language
d) Full communication

b) Body language

  • Waving is what type of communication?

a) Gestures
b) Sign language
c) Body language
d) Both a and c

d) Both a and c

  • Facial expressions are a part of what?

a) Gestures
b) Sign language
c) Body language
d) Both a and c

c) Body language

  • What happens when you are using jargon or terminology with someone who
    doesn’t understand it?

a) You are demonstrating you are smarter than them
b) You are excluding them
c) You are embarrassing them
d) You are causing miscommunication

d) You are causing miscommunication

  • There is a barrier to communication when words are uttered in a ______
    sense.

a) negative
b) positive
c) polite
d) good

  • How to be a Good Communicator?

a) An Active Listener
b) An Effective Presenter
c) A Quick Thinker & A win-win Negotiator
d) All of Above

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d) All of Above

  • Abaility to convey the information and knowing your audience is

a) Encoding
b) Decoding
c) Both a and B
d) None of these

a) Encoding

  • Face to face Meeting is _______ communication Channels

a) verbal
b) Non-verbal
c) Written
d) Both a and B

a) verbal

  • What is written Communication Channels?

a) Letters
b) E-Mails
c) Memos
d) All of these

d) All of these

  • Types of communication on the base of Organizational Structure ____?

a) Formal Communication
b) Informal Communication
c) Both a and B
d) None of these

c) Both a and B

  • types of communication on the base of flow or direction _____?

a) Downward & Upward Communication
b) Horizontal Communication
c) Diagonal Communication
d) All of these

d) All of these

  • Eye Contact is the

a) verbal Communication
b) Non-Verbal Communication
c) Both a and B
d) None of above

a) verbal Communication

  • What strategies should be made before
    speaking…………..

a) Confused
b) Sadness
c) Feel motivated and practice
d) All of these

c) Feel motivated and practice

  • When you are speaking slowly, it means……….

a) Confusion
b) Anger
c) Excitement
d) Grabbing the attention of audience

d) Grabbing the attention of audience

  • Which of the following is not good way of speaking?

a) Poor eye contact
b) Maintain a good posture
c) Maintaining breath
d) None of these

a) Poor eye contact

  • What is required before speaking?

a) Paying attention to words
b) Thinking positive
c) Quickly analyzing
d) All of these

d) All of these

  • What does vocalic mean?

a) Expressing through voice
b) Giving of emotion by people
c) Mood of the speaker
d) None of the above

a) Expressing through voice

  • When you are speaking fast, what does it mean?

a) Indication of importance
b) Confusion
c) Indication of passion
d) Repentance

c) Indication of passion

  • What is communication?

a) Dynamic process
b) One way process
c) Useless process
d) None of these

a) Dynamic process

  • The word communication is derived from

a) Arabic word
b) Latin word
c) German word
d) French word

b) Latin word

  • How many types cf communication are there?

a) 1
b) 2
c) 3
d) 4

b) 2

  • How many muscles we have in our body

a) 430
b) 530
c) 630
d) 730

c) 630

  • Semantic barriers are also known as

a) Class barriers
b) Social barriers
c) Language barriers
d) Cultural barriers

c) Language barriers

  • Anything which prevents us receiving or understanding the message is
    called:

a) Communication barriers
b) Communication process
c) Communication types
d) Communication

a) Communication barriers

  • Lack of feedback/lack of formality is:

a) Communication barrier
b) Encoder
c) Decoder

a) Communication barrier

  • _____play vital role in communication

a) Dress
b) Vocabulary
c) Hair style
d) Skin

b) Vocabulary

  • Physical barrier refers to

a) Distance
b) Formality
c) Feedback
d) None

a) Distance

  • If reporting speech is in the present or in future tense, then there
    will be……………in reported speeches

a) Change
b) No change
c) Conversion
d) No conversion

b) No change

  • Which of the following …………is the barrier
    while speaking?

a) Passive listening
b) Language barrier
c) Lack of interest
d) All of these

d) All of these

  • While speaking you should be aiming for speed rate between
    ……….wpm (word per min)

a) 100-120
b) 120-220
c) 220-350
d) 350-800

c) 220-350

  • The basic structure of any speech involves

a) Opening
b) Resuming
c) Body
d) Both a and c

d) Both a and c

  • Which of the following is good way to speak?

a) Speaking too softly
b) Speak naturally
c) Speaking too fast
d) Low energy

a) Speaking too softly

  • Communication is a non-stop ____________.

a) Paper
b) Process
c) Programme
d) Plan

b) Process

  • _____________ is the person who notices and decodes and attaches some
    meaning to a message.

a) Receiver
b) Sender
c) Both
d) None

a) Receiver

  • communication is a part of ________ skills.

a) Soft skills
b) Hard skills
c) Both a and b
d) None

a) Soft skills

  • the person who transmits the message is called the ________.

a) receiver
b) driver
c) sender
d) cleaner

d) cleaner

  • ________ is the person who notices and decodes and attaches some
    meaning to a message.

a) receiver
b) driver
c) sender
d) cleaner

a) receiver

  • the response to a sender message is called

a) feedback
b) reciever
c) sender
d) none

a) feedback

  • the _______________ is the person who transmits the message.

a) receiver
b) driver
c) sender
d) cleaner

(c) sender

  • message is any signal that triggers the response of a

a) receiver
b) driver
c) sender
d) cleaner

a) receiver

  • Communication is a part of ________ skills.

a) soft
b) hard
c) rough
d) short

a) soft


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